You know, all that boring stuff that you should read before you make a purchase but don't actually read until after you've made said purchase. Yeah this is all that stuff. So why not have a read of it now and save yourself the time later.
That's cool, exchange requests must be made within 14 days of purchasing. Simply lodge a return using this form. All approved exchanges will receive a store credit to the value of the purchase. You are then free to use the store credit online to order the correct size/colour.
It's ok, we won't be offended. We will happily exchange your item for a store credit if you have changed your mind. Change of mind returns must be made within 7 days of purchasing by lodging a return request via email. Items must be unworn, in perfect condition and in the original bag and box.
Hey we're all human right. In the unlikely event you have received a faulty item an exchange or full refund will be provided. Requests must be made within 7 days . Requests made outside the 7 day period will be accepted at M&TB discretion and are not guaranteed. Email firstname.lastname@example.org and be sure to add images.
Uh oh, lucky you read this first because sale, bundle and outlet items cannot be returned or exchanged. If you've purchased an item on sale and it's faulty (excluding seconds) our standard T&Cs will apply.
Please choose carefully as Gift cards are not eligible for exchanges, returns or refunds but you could always wrap it up for secret santa.....
If you purchased one of our hats at any of the markets we attend please email email@example.com to lodge a return request. Please include your name, the date you attended the market, the name of the market and what product you purchased.
must know stuff
All NZ orders are packed daily and any orders placed before 10am will be processed and shipped the same day. Please refer to your tracking email for updates.
If you'd like to collect from our Papamoa warehouse please choose the LOCAL PICK UP option at checkout. Please DO NOT select Local pick up unless you intend to pick up, additional fees will be charged for any Pick up orders that later require shipping.
here's our shipping info
Nth Island - Urban
Nth Island - Rural
Whilst every effort is taken to ensure your item arrives to you on time there can be delays that are out of our control. You will be notified every step of the way via email to ensure you know exactly when your purchase will arrive.
Above shipping costs are in NZD
Sth Island - Urban
Sth Island - Rural
International - AUS
International - US
1-3 working days
3-5 working days
2-5 working days
3-7 working days
5-10 working days
10-15 working days
Please choose carefully as International orders cannot be exchanged. Please see our Returns & Exchanges policy above for more detailed information.
We'd love to hear from you! We aim to answer all emails within our normal business hours of M-F, 9-4pm.
Use the form to submit a return or exchange request
PERSONAL INFORMATION WE COLLECT
When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out of targeted advertising by emailing us at firstname.lastname@example.org and we will remove you from our database.
SHARING YOUR PERSONAL INFORMATION
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com.